In a session, the participant's video appears to freeze to the host, although the participant does not see themselves freeze, the audio remains clear, and there are no connectivity issues/warnings.

Similar reports occurred after the Zoom releases for version 5.7.4 and 5.7.5. (Not all hosts were affected.) 

1. While in a session, click on the ^ icon to the right of the "Start/Stop Video" icon (in the lower left hand corner of Zoom).

2. From the menu that appears, "Video Settings" will already be selected. Click the "Advanced" button at the bottom.

3. Underneath the "Use hardware acceleration for", uncheck the box next to "Receiving video". The setting will save automatically and take effect. You can close this window.

This article was last reviewed by our Support team on August 17, 2021.